Notice to California Residents – Your California Privacy Rights
We may share customer information with non-affiliated parties so that they may offer, market and advertise products and services directly to our customers. Pursuant to California Civil Code Section 1798.83, you may opt out of having your personal information shared with third parties at no charge by sending us an email at firstname.lastname@example.org which must include your request, including your name, phone number, and email address. You may also request any information concerning you previously disclosed by Spider Energy by sending an email to email@example.com, which must include the same information. Please note that Spider Energy is not required to respond to such requests regarding disclosed information more than once in a calendar year, nor are we required to respond to any request, which is not sent to the email address designated above.
TYPES OF INFORMATION WE COLLECT
(a) Personal Information. This refers to your personally identifiable information, which may include your first and last name, telephone number, email address, mailing address, and Payment Account Information (as defined below). Many areas and features on our Site do not require registration and may be accessed by you without having to disclose any Personal Information. However, to the extent you voluntarily provide your Personal Information to us, we collect such information. For example, we collect Personal Information from you: (i) when you register to become a member on our Site; (ii) when you register to participate in a Spider Energy Sponsored Event; (iii) when you join our electronic mailing list; (iv) when you purchase a product from us online (in such event we collect your credit card or other payment account information (“Payment Account Information”) in order for us to accept, process, manage and fulfill a purchase order as well as to process a return and refund request from you after the purchase); and/or (v) when you submit a request or inquiry to us on our Site (each of the foregoing is referred to hereinafter as a “Transaction or Request”). Whether or not to disclose Personal Information is completely your choice. However, without your information, we will not be able to process your Transaction or Request.
(b) Aggregate and Anonymous Information. This refers to any information that does not identify you individually. For example, we collect aggregate various traffic data regarding our Site. We may also combine “User Activity Information” (as described below) about you and other users of our Site to generate aggregate information that reflects activities, habits, preferences, interests, etc. about our users as a group. In addition, we may take Personal Information and make it non-personally identifiable, such as by aggregating your information with information about other individuals, or by removing personally identifiable elements (such as names) so as to anonymize your information.
To the extent we use User Activity Information in a manner that identifies a specific user individually, it will be treated as Personal Information. Otherwise, User Activity Information will be treated as Aggregate and Anonymous Information.
OUR USE OF INFORMATION
Spider Energy uses information collected from and/or about our users and customers to improve our products and services, to improve the pages and content of our Site, to administer and maintain operations of our Site, to administer and manage transactions and relationships with our users and customers, to offer, market and advertise products and services to our users and customers, and to conduct market research and analysis.
(b) For Marketing and Advertising Purposes. We may use your Personal Information and/or User Activity Information to offer, market and advertise to you, on our Site and/or via email, our and/or third-party products and services that may be of interest to you.
(c) For Market Research Purposes. We may use Aggregate and Anonymous Information (including such information derived from Personal Information and User Activity Information) to conduct market research and analysis for ourselves as well as for our sponsors and business partners.
DISCLOSURE TO THIRD PARTIES OUTSIDE SPIDER ENERGY
(a) Disclosure to Non-Affiliates for Direct Marketing/Advertising Purposes. We do not, but may in the future, share your Personal Information with non-affiliated third parties so that they may offer, market and advertise products and services directly to you. If and when that happens, we will provide our customers with advance notice and the choice to opt out of such information sharing.
Please note, however, that under no circumstances do we knowingly share your Payment Account Information with non-affiliated third parties for direct marketing and advertising purposes (except with your prior consent).
(b) Disclosure to Co-Sponsors. From time to time, we may co-sponsor (online and offline) events and/or product/service offerings with non-affiliated third parties. If you participate in such co-sponsored events or offerings, any Personal Information and User Activity Information we collect from you based on your participation may be shared with our co-sponsors who may use such information for their own marketing and advertising purposes. You must contact our co-sponsors directly in order to opt out of their use of your information for marketing and advertising purposes.
(c) Disclosure to Service Providers. We may disclose your Personal Information and User Activity Information to our outside vendors and contractors who need to access such information in order to perform their services (including, without limitation, transaction/payment processing, order fulfillment, survey/contest/sweepstakes administration and prize fulfillment, data research and analysis, data collection and processing, data storage, data security, hosting and technical support for our Site, and marketing and advertising support) to us (collectively, “Service Providers”). We generally require that our Service Providers use your information shared by us solely for the purposes of performing their services to us and that they maintain the confidentiality, security and integrity of such information and not further disclose the information to others.
INFORMATION DISCLOSURE: YOUR CHOICES
Please also note that if the email address you provide to us is a “wireless” email address (i.e. the address is designated by a wireless service carrier specifically for transmitting emails to a wireless device), we will not send marketing emails to that address without your prior opt-in consent. The FCC has established a list of domain names used by wireless service providers to transmit emails to wireless devices at http://www.fcc.gov/cgb/policy/DomainNameDownload.html. Wireless service providers must add new domain names to this list within 30 days of activating them. If your email address contains a domain name on this list (after the “@” symbol), then we will treat your email address as a wireless email address. However, the mere fact that you can retrieve emails from your regular Internet email account on your mobile/wireless device does not make your Internet email address a “wireless” email address.(b) Opt-Out for Disclosure to Non-Affiliates for Direct Marketing/Advertising Purposes. We do not currently, but may in the future, share your Personal Information with non-affiliated third parties so that they may offer, market and advertise products and services directly to you. You may at any time opt out of such information sharing, by sending your request to us via email at firstname.lastname@example.org. We may also provide you with an opportunity to opt out at the time you register for a Spider Energy Sponsored Event, such as by checking an opt-out box on the registration page.
HOW WE PROTECT YOUR INFORMATION
Spider Energy understands the importance of protecting the security and integrity of personal information that our customers have shared with us, and will endeavor to safeguard your Personal Information. All Payment Account Information provided by you in connection with an online transaction with our Site will be protected by encryption using the standard Secure Sockets Layer (SSL) protocol, and we retain your Payment Account Information for only as long as is necessary to process your membership and other related transactions with us. It is also important for you to protect against unauthorized access to any passwords and to your computer. We will attempt to notify you in the event we become aware of a breach or suspected breach of the security of your Personal Information stored by us.
While Spider Energy will attempt to safeguard your Personal Information, it cannot guarantee the absolute security of such information. You understand and agree that Spider Energy shall not be liable for any breach of the security of your Personal Information resulting from causes or events that are beyond Spider Energy’s control, including, without limitation, your own act or omission, corruption of storage media, defects in third-party data security products or services, power failures, natural phenomena, riots, acts of vandalism, hacking, sabotage, or terrorism. Please note that any information that you post in any public, community or interactive areas on our Site (e.g. chat rooms, bulletin boards, message boards, and discussion groups) will be accessible to, and may be collected and used by, others and may result in unsolicited or unwanted messages or contact from others.
LINKS TO THIRD-PARTY WEBSITES
Our Site is not designed or intended for children under the age of 13, and we do not knowingly collect personal information from children under 13 on our Site. Children under the age of 13 will not be permitted to register on our Site. If we discover that any registration is made by an underaged child, such registration will be immediately and permanently canceled and removed from our Site, with or without notice.
OUR CONTACT INFORMATION